Privacy Policy

Last updated: 8 Sept 2025

Steamdown Limited (“we,” “our,” “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use Steamdown Spaces, our website, mobile applications, and related services (the “Platform”).

By using Steamdown Spaces, you agree to the practices described in this Policy.

1. Information We Collect We receive, collect, and store information you provide us directly or that is automatically collected when you interact with Steamdown Spaces. This includes: - Personal Information: name, email address, phone number, billing and shipping address, password, payment details (including credit card information), date of birth, and communication preferences. - Account and activity information: login details, purchase history, playlists, subscriptions, event ticket bookings, and merchandise orders. - Communications: messages, feedback, product reviews, comments, and customer support requests. - Technical information: Internet Protocol (IP) address, device/browser details, session information (page response times, length of visits, browsing methods, etc.). - Cookies and tracking data: information collected via cookies, web beacons, and similar technologies to measure engagement and improve our services.

2. How We Collect Information We collect information in several ways, including when you: - Register for an account or subscribe to Steamdown Spaces. - Purchase event tickets or merchandise. - Interact with music, video, or podcast features. - Submit forms, reviews, or contact us. - Sign up for newsletters, promotions, or surveys. - Browse our website, where information may be collected automatically through cookies and analytics tools.

3. Why We Collect Information We collect personal and non-personal information for purposes including: 1. To provide, operate, and maintain Steamdown Spaces. 2. To process transactions (event tickets, merchandise, subscriptions). 3. To provide customer support and technical assistance. 4. To communicate updates, promotions, and service-related notices. 5. To personalize recommendations and improve your user experience. 6. To create aggregated statistical data to enhance our services. 7. To comply with applicable laws and regulations.

4. How We Store, Use, and Share Your Information Steamdown Spaces is hosted on the Wix.com platform. Wix provides us with the online platform that enables us to offer music streaming, events and ticketing, video and podcast content, and ecommerce.
- Storage: Your data may be stored through Wix’s data storage, databases, and general applications, all on secure servers behind a firewall. - Payments: All direct payment gateways offered by Wix and used by Steamdown Limited comply with PCI-DSS standards as managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover). - Third-party sharing: We may share your data with service providers such as payment processors, shipping carriers, analytics providers, and event partners. These third parties are authorized to use your information only as necessary to provide services to us. - Legal obligations: We may disclose information if required by law or to protect our rights and the security of our users.
We do not sell your personal information.

5. GDPR/UK GDPR Notice If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have specific rights under data protection law.
- Legal Basis: We process your personal information only where we have a valid legal basis, such as to fulfill a contract (e.g., when you purchase tickets or merchandise), when you give consent (e.g., for marketing emails), to comply with legal obligations, or where it is in our legitimate business interests. - Your Rights: You have the right to access, correct, or delete your personal data; to restrict or object to its processing; and to request data portability. Where we rely on consent, you
can withdraw it at any time. - International Transfers: Your data may be transferred outside the EEA/UK (for example, to Wix servers). In such cases, we use legal safeguards such as Standard Contractual Clauses (SCCs) to protect your information. - Complaints: If you believe we are not handling your data properly, you may contact your local Data Protection Authority (DPA).
To exercise your rights, please contact us at team@steamdown.co.uk.

6. Communications We may contact you for purposes including: - Account management and updates. - Troubleshooting, resolving disputes, or collecting payments. - Surveys, promotional campaigns, or newsletters. - Event notifications and reminders. - Legal or policy updates.
We may contact you via email, telephone, text message, or postal mail. You can opt out of promotional communications at any time by following the unsubscribe link in our emails or contacting us directly.

7. Cookies and Tracking Tools We use cookies and similar technologies to improve your browsing experience, analyze performance, and personalize services.
Please note: third-party services (e.g., Google Analytics, social media integrations, or Wix App Market applications) may place cookies or use other tracking technologies. These third parties have their own privacy policies, which govern their practices.
You can manage cookie preferences through your browser settings, but some features of Steamdown Spaces may not function properly without them.

8. Withdrawing Consent If you no longer want us to process your data, please contact us at team@steamdown.co.uk.

9. Data Retention We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Children’s Privacy Steamdown Spaces is not directed at children under 13 (or the age of consent in your country). We do not knowingly collect data from children. If we become aware that we have collected data from a child without parental consent, we will delete it.

11. Privacy Policy Updates We reserve the right to modify this Privacy Policy at any time. Updates will take effect immediately upon posting. If we make material changes, we will notify you by posting a notice on Steamdown Spaces or contacting you directly.

12. Contact Information If you would like to access, correct, amend, or delete any personal information we hold about you, or if you have questions, please contact us at:

Steamdown Limited Email: team@steamdown.co.uk